This Terms of Service is provided in English for your convenience. In the event of any discrepancy or conflict between the Korean and English versions, the Korean version shall prevail.
Article 1 (Purpose)
These Terms govern the rights, obligations, and responsibilities between NAPLE (hereinafter "Company") and Users in connection with the internet-related services (hereinafter "Service") provided through the FORPLI online store (hereinafter "Store") operated by the Company.
※ These Terms also apply to e-commerce conducted via PC communications, wireless devices, and similar means, to the extent not inconsistent with the nature of such transactions.
Article 2 (Definitions)
- ①"Store" means the virtual marketplace established by NAPLE using computers and other information and communication facilities to enable Users to transact goods or services (hereinafter "Goods"), and also refers to the business operator of such online store.
- ②"User" means a Member who accesses the Store and receives the services provided by the Store in accordance with these Terms.
- ③"Member" means a person who has registered as a member of the Store and is entitled to use the services provided by the Store on an ongoing basis.
- ④"Points" means virtual data within the Service that is credited or issued in accordance with criteria established by the Company for the efficient use of the Service.
Article 3 (Disclosure, Explanation, and Amendment of Terms)
- ①The Store shall post these Terms, along with its trade name, representative's name, business address (including the address for handling consumer complaints), telephone number, fax number, email address, business registration number, mail-order business registration number, and privacy officer information, in a manner easily accessible to Users on the Store's main page. However, the full text of the Terms may be made available through a linked page.
- ②Prior to the User's agreement to these Terms, the Store shall provide a separate linked page or pop-up to help the User understand key provisions such as withdrawal of subscription, shipping responsibility, and refund conditions, and shall seek the User's confirmation.
- ③The Store may amend these Terms to the extent not in violation of the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Electronic Commerce, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act, the Framework Act on Consumers, and other applicable laws.
- ④When amending these Terms, the Store shall post the effective date and reasons for the amendment alongside the current Terms on the Store's main page, from at least 7 days before the effective date until the day before the effective date. However, if the amendment is disadvantageous to the User, notice shall be given at least 30 days in advance. In such cases, the Store shall clearly compare the pre-amendment and post-amendment content for the User's easy understanding.
- ⑤Amended Terms shall apply only to contracts entered into on or after the effective date. Contracts entered into before the effective date shall remain subject to the prior Terms. However, if a User who has already entered into a contract expresses a desire to be subject to the amended Terms within the notice period under Paragraph 3 and obtains the Store's consent, the amended Terms shall apply.
- ⑥Matters not addressed in these Terms and interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, consumer protection guidelines for e-commerce established by the Fair Trade Commission, and other applicable laws or customary practices.
Article 4 (Provision and Modification of Services)
- ①The Store performs the following functions:
- 1. Providing information on Goods and facilitating purchase agreements
- 2. Delivering Goods for which purchase agreements have been entered into
- 3. Other functions as determined by the Store
- ②If Goods are out of stock or technical specifications change, the Store may modify the content of Goods to be provided under future contracts. In such cases, the Store shall immediately post the modified content and provision date where the current Goods information is displayed.
- ③If the Store modifies the content of services agreed upon with the User due to stock shortage or changes in technical specifications, the Store shall promptly notify the User at an available contact address.
- ④In the case of the preceding paragraph, the Store shall compensate the User for any damages incurred, unless the Store proves the absence of intent or negligence.
- ⑤The services provided by the Store are limited to custom printing production and finishing based on print-ready data submitted by the User. The Store does not provide design creation, image editing, copywriting, or similar services.
Article 5 (Suspension of Service)
- ①The Store may temporarily suspend the provision of services due to maintenance, replacement, or malfunction of information and communication facilities such as computers, or due to interruption of communications.
- ②The Store shall compensate Users or third parties for damages incurred due to the temporary suspension of services under Paragraph 1, unless the Store proves the absence of intent or negligence.
- ③If the Store is unable to provide services due to a change of business category, cessation of business, or merger, the Store shall notify Users in the manner prescribed in Article 8 and compensate consumers in accordance with the conditions initially presented by the Store. If the Store has not announced compensation criteria, the Store shall pay Users in kind or cash equivalent to the monetary value of mileage or reward points used on the Store.
Article 6 (Membership Registration)
- ①A User applies for membership by completing the registration form prescribed by the Store and indicating agreement to these Terms.
- ②The Store shall register any applicant as a Member unless any of the following applies:
- 1. The applicant has previously lost membership under Article 7(3), unless 3 years have elapsed since the loss of membership and the Store has approved re-registration.
- 2. The registration contains false information, omissions, or errors.
- 3. Registration would cause significant technical difficulty for the Store.
- ③The membership agreement is formed when the Store's acceptance reaches the Member.
- ④If any registered information changes, the Member shall notify the Store of such changes within a reasonable period by updating the member information.
Article 7 (Membership Withdrawal and Disqualification)
- ①A Member may request withdrawal from the Store at any time, and the Store shall process the withdrawal immediately.
- ②The Store may restrict or suspend a Member's membership if the Member:
- 1. Registered false information at the time of application
- 2. Fails to pay debts owed in connection with purchases or Store usage by the due date
- 3. Interferes with another person's use of the Store or misappropriates their information, thereby threatening the order of e-commerce
- 4. Engages in acts prohibited by law or these Terms, or acts contrary to public order and morals
- ③If the same violation is repeated two or more times or is not remedied within 30 days after the Store restricts or suspends a Member's status, the Store may revoke the membership.
- ④When revoking membership, the Store shall cancel the member registration. In such cases, the Store shall notify the Member and provide at least 30 days for the Member to respond before cancellation.
Article 8 (Notices to Members)
- ①Notices from the Store to a Member may be sent to the email address designated by the Member in advance.
- ②For notices to an unspecified number of Members, the Store may substitute individual notice by posting on the Store's bulletin board for at least one week. However, individual notice shall be provided for matters that significantly affect the Member's own transactions.
Article 9 (Purchase Applications and Consent to Personal Information Disclosure)
- ①Users may place purchase orders on the Store through the following or similar methods, and the Store shall provide the following information in an easily understandable manner:
- 1. Searching for and selecting Goods
- 2. Entering the recipient's name, address, telephone number, and email address (or mobile phone number)
- 3. Confirming the Terms, services with limited withdrawal rights, and costs such as shipping and installation fees
- 4. Indicating agreement to these Terms and confirmation or rejection of the matters in item 3 (e.g., by mouse click)
- 5. Placing a purchase order and confirming or consenting to the Store's confirmation
- 6. Selecting a payment method
- ②If the Store needs to provide a buyer's personal information to a third party, the Store shall inform the buyer and obtain consent regarding: 1) the recipient of the information, 2) the purpose of the recipient's use of the information, 3) the items of information provided, and 4) the period of retention and use by the recipient. The same applies when the consented matters change.
- ③If the Store entrusts the handling of a buyer's personal information to a third party, the Store shall inform the buyer and obtain consent regarding: 1) the entrusted party and 2) the scope of entrusted work. However, if such entrustment is necessary for the performance of service contracts and related to the buyer's convenience, notice may be given through the privacy policy in the manner prescribed by the Act on Promotion of Information and Communications Network Utilization and Information Protection, without separate consent procedures.
Article 10 (Formation of Contract)
- ①The Store may decline a purchase application under Article 9 if any of the following applies. However, when entering into a contract with a minor, the Store shall notify that the contract may be cancelled by the minor or legal representative if the legal representative's consent has not been obtained.
- 1. The application contains false information, omissions, or errors
- 2. A minor attempts to purchase goods or services prohibited under the Youth Protection Act, such as tobacco or alcohol
- 3. Accepting the purchase application would cause significant technical difficulty for the Store
- ②The contract is deemed formed when the Store's acceptance reaches the User in the form of a receipt confirmation notice under Article 12(1).
- ③The Store's acceptance shall include confirmation of the User's purchase application, product availability, and information regarding correction or cancellation of the application.
Article 11 (Payment Methods)
Payment for Goods purchased on the Store may be made by any of the following available methods. The Store shall not impose any surcharge on the payment regardless of the payment method.
- 1. Various bank transfers including phone banking, internet banking, and mail banking
- 2. Various card payments including prepaid cards, debit cards, and credit cards
- 3. Online bank deposit without bankbook (virtual account transfer)
- 4. Electronic currency payment
- 5. Cash on delivery
- 6. Payment using mileage or Points issued by the Store
- 7. Payment using gift certificates contracted or approved by the Store
- 8. Other electronic payment methods
Article 12 (Receipt Confirmation, Order Modification and Cancellation)
- ①Upon receiving a purchase application, the Store shall send a receipt confirmation notice to the User.
- ②If there is a discrepancy in the expression of intent, the User may request modification or cancellation of the purchase immediately after receiving the receipt confirmation notice, and the Store shall process such request without delay if made before shipping. However, if payment has already been made, the provisions on withdrawal of subscription in Article 16 shall apply.
Article 13 (Supply of Goods)
- ①Unless otherwise agreed with the User regarding the supply schedule, the Store shall take necessary measures such as custom production and packaging to enable shipping within 7 days from the date of the User's order. However, if the Store has already received all or part of the payment, such measures shall be taken within 3 business days from the date of receipt of payment. The Store shall take appropriate measures to enable the User to track the supply process and progress.
- ②The Store shall specify the shipping method, the party responsible for shipping costs per method, and the shipping period per method. If the Store exceeds the agreed shipping period, it shall compensate the User for damages incurred, unless the Store proves the absence of intent or negligence.
Article 13-2 (Overseas Delivery and Disclaimer)
- ①The Company may offer the following overseas delivery methods at the User's choice:
- 1. Direct overseas delivery via EMS or other international postal/courier services (hereinafter "Direct Delivery")
- 2. Domestic delivery to a freight forwarding service address within the Republic of Korea (hereinafter "Forwarding Delivery")
- ②For Direct Delivery, the Company's responsibility extends until the shipment is dispatched and an international tracking number is assigned. The Company shall bear no responsibility for the following matters arising after dispatch:
- 1. Customs clearance, duties, import VAT, and other administrative costs in the destination country
- 2. Loss or deterioration of Goods during international transit. However, if damage to the Goods is confirmed during international transit, the Company shall reprint and reship the Goods upon the User's request.
- 3. Seizure, destruction, or return shipment due to violation of local laws and regulations in the destination country
- 4. Third-party claims and product liability arising from overseas distribution, resale, or end use of the Goods
- ③For Forwarding Delivery, the Company's responsibility extends until delivery is completed at the forwarding service address within the Republic of Korea. The User bears full responsibility for the overseas export, local distribution, and end use of the Goods after domestic delivery is completed. The disclaimers set forth in each item of Paragraph 2 shall apply equally to Forwarding Delivery.
- ④Regardless of whether Direct Delivery or Forwarding Delivery is used, if the recipient refuses to accept the Goods or local customs clearance fails, the Goods may be disposed of locally due to the impracticality and cost of international return shipment (including but not limited to local regulations prohibiting return, excessive storage costs, and other practical constraints). In such cases, the Company shall have no obligation to provide a refund, re-shipment, or any other form of compensation. However, if the customs failure or delivery failure is attributable to the Company's willful misconduct or gross negligence, the Company shall bear the cost of reprinting and reshipping the Goods.
- ⑤When overseas delivery is required, the Company shall provide a commercial invoice and product-related information for customs clearance purposes. The commercial invoice is automatically generated by the system based on the User's order information (product selection, quantity, shipping address, special requests, etc.). The User, as the Importer of Record, shall bear all responsibility for customs clearance, duties, taxes, import regulatory compliance, and import permits in the destination country. The commercial invoice and customs-related information provided by the Company is generated based on the order details entered by the User and the product information registered in the system; the User bears responsibility for the accuracy and suitability of the order details underlying such information. The Company shall be liable only in cases where the commercial invoice content is significantly inconsistent with the actual product due to an error in the invoice generation system or a manifest error in the product information provided by the Company, and only to the extent of such discrepancy. The User acknowledges that the Company is not involved in the freight forwarding or overseas delivery process, and all issues arising therefrom — including customs delays, disposal, return shipment, and recipient refusal — are the User's responsibility.
- ⑥The Company may provide product specifications (material composition, HS Code, etc.), certificates of origin, and material declarations upon request for overseas delivery products. For custom print (dedicated print run) products, the Company can provide REACH SVHC declarations and material declarations based on controlled raw material information. For products manufactured through gang-run (shared print run) processes — including but not limited to business cards, hang tags, stickers (kiss-cut, square-cut, and large-format prints), gang-run flyers, and gang-run standard envelopes — material declarations may be limited depending on the scope of information available from upstream suppliers, and are provided based on supplier-provided information only. All documentation provided by the Company is based on supplier declarations, and the User bears responsibility for any additional certification procedures and costs required by the destination country.
- ⑦By selecting an overseas delivery method, the User is deemed to have fully acknowledged and accepted the disclaimers set forth in this Article.
Article 14 (Refunds)
If the Store is unable to deliver or provide Goods due to stock shortage or similar reasons, the Store shall promptly notify the User and, if payment has already been received, refund the payment or take necessary refund measures within 3 business days from the date of receipt.
Article 15 (Points)
- ①Points are classified as follows:
- 1. Paid Points: Points directly purchased by the User. The User may request a refund for unused Paid Points. Paid Points are valid for 5 years from the date of purchase and expire upon the lapse of the validity period.
- 2. Complimentary Points: Points issued by the Company through means other than cash payment, such as reviews, events, or promotions. Complimentary Points are not refundable in cash and expire after the validity period set by the Company.
- ②Points may be used like cash exclusively within the Service. However, Complimentary Points are not refundable in cash, and no tax invoice shall be issued for them, except in the following cases:
- 1. The Member requests conversion of a cash payment to Points.
- 2. The Member requests conversion of an overpayment to Points.
- ③The Company may adjust some or all Complimentary Points after prior notice for the efficient use and operation of the Service. Complimentary Points are valid for 2 years in principle but may expire periodically in accordance with periods determined by the Company.
- ④The Company may refuse or defer a Member's service application if:
- 1. The application is not under the applicant's real name or uses another person's identity
- 2. False information is provided or information required by the Company is omitted
- 3. A minor attempts to use paid services prohibited under the Youth Protection Act
- ⑤Point top-up, usage, and refund apply exclusively to transactions made through payment methods in Korean Won (KRW) within the Republic of Korea. Point top-up through foreign currency payments and refund of Points in foreign currency are not supported.
- ⑥Refunds for overseas Users shall not be provided via international remittance in compliance with anti-money laundering regulations, and shall be issued exclusively as Points usable on the Store's platform.
- ⑦Any amount deposited in excess of the order total shall be converted to Points. Cash refunds for overpayments are not provided.
Article 16 (Withdrawal of Subscription)
- ①A User who has entered into a purchase contract with the Store may withdraw the subscription within 7 days from the date of receiving the written contract details under Article 13(2) of the Act on Consumer Protection in Electronic Commerce (or from the date of receiving the Goods or the date on which the supply of Goods began, if delivery was later than receipt of the written notice). However, if the Act on Consumer Protection in Electronic Commerce provides otherwise, such provisions shall apply.
- ②The User may not return or exchange Goods after delivery if any of the following applies:
- 1. The Goods are lost or damaged due to reasons attributable to the User (however, withdrawal is permitted if packaging was opened to inspect the contents)
- 2. The value of the Goods has significantly decreased due to the User's use or partial consumption
- 3. The value of the Goods has significantly decreased over time to the extent that resale is difficult
- 4. The packaging of the original Goods has been damaged where duplication of Goods with identical functionality is possible
- 5. The Goods are custom-made to the User's order and production has commenced after the User has reviewed and confirmed the design. Once the design review confirmation is completed, data modifications, specification changes, and withdrawal of subscription are restricted. (Article 17(2)(6) of the Act on Consumer Protection in Electronic Commerce)
- ③The User's right of withdrawal shall not be restricted in the cases of Paragraph 2, items 2 through 5, if the Store has not clearly disclosed the restriction of withdrawal in an easily accessible location or has not provided trial products.
- ④Notwithstanding Paragraphs 1 and 2, the User may withdraw the subscription within 3 months from the date of receiving the Goods and within 30 days from the date of discovering or being able to discover the discrepancy, if the content of the Goods differs from the description or advertisement or the contract was performed differently from its terms.
Article 17 (Effects of Withdrawal of Subscription)
- ①Upon receiving the returned Goods, the Store shall refund the payment within 3 business days. If the Store delays the refund, it shall pay interest for the delay period at the rate prescribed in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.
- ②When issuing the refund, if the User paid by credit card or electronic currency, the Store shall promptly request the payment service provider to suspend or cancel the charge.
- ③Return shipping costs for Goods in the case of withdrawal shall be borne by the User. The Store shall not claim penalties or damages against the User for withdrawal. However, if the withdrawal is due to the Goods differing from the description/advertisement or the contract being performed differently, the Store shall bear the return shipping costs.
- ④If the User bore the shipping cost when the Goods were delivered, the Store shall clearly indicate whether the original shipping cost is refundable and who bears the return shipping cost upon withdrawal.
Article 18 (Privacy Protection)
Matters concerning the collection, use, disclosure, retention, and destruction of Users' personal information are governed by the separately established Privacy Policy. The Privacy Policy is posted and made available for viewing at all times on the Store's main page or a dedicated page within the Service.
Article 19 (Obligations of the Store)
- ①The Store shall not engage in acts prohibited by law or these Terms or contrary to public order and morals, and shall make its best efforts to provide Goods continuously and reliably in accordance with these Terms.
- ②The Store shall maintain a security system for the protection of Users' personal information (including credit information) to ensure safe use of the internet service.
- ③If the Store engages in unfair description or advertising under Article 3 of the Act on Fair Labeling and Advertising, causing damage to the User, the Store shall be liable for compensation.
- ④The Store shall not send commercial advertising emails that the User does not wish to receive.
- ⑤Unless otherwise specifically provided by applicable law, the Store shall not be liable for indirect, special, consequential damages, or loss of expected profits arising in connection with the use of the Service. The total liability for any damages shall not exceed the payment amount for the relevant transaction.
Article 20 (Member's Obligations Regarding ID and Password)
- ①Except as provided in Article 18, the Member is responsible for the management of their ID and password.
- ②The Member shall not allow any third party to use their ID and password.
- ③If the Member becomes aware that their ID and password have been stolen or are being used by a third party, the Member shall immediately notify the Store and follow the Store's instructions, if any.
Article 21 (User's Obligations)
Users shall not engage in any of the following:
- 1. Registering false information when applying or making changes
- 2. Misappropriating another person's information
- 3. Altering information posted on the Store
- 4. Transmitting or posting information (including computer programs) other than information prescribed by the Store
- 5. Infringing on copyrights or other intellectual property rights of the Store or third parties
- 6. Defaming or interfering with the business of the Store or third parties
- 7. Posting or disclosing obscene or violent messages, images, audio, or other information contrary to public order and morals
- 8. The User bears all legal responsibility for copyrights, portrait rights, and other intellectual property rights related to data provided by the User, and shall compensate the Store or third parties for any damages arising therefrom.
- 9. The User shall prepare and submit print-ready data suitable for printing. The User is responsible for the quality of the data, including resolution, color mode, fonts, and layout. The Store prints the submitted data as-is and shall not be liable for defects in the printed product caused by errors in the data.
Article 22 (Relationship Between Linked Stores)
- ①If a parent Store and a subsidiary Store are connected by hyperlinks (including text, images, and video), the former is referred to as the "Linked Store" and the latter as the "Target Store."
- ②The Linked Store shall not be liable for transactions between the User and the Target Store involving Goods independently provided by the Target Store, provided that such disclaimer is clearly stated on the Linked Store's main page or in a pop-up at the point of connection.
Article 23 (Copyright Ownership and Use Restrictions)
- ①Copyrights and other intellectual property rights to works created by the Store belong to the Store.
- ②Copyrights to print data, designs, images, and other production content submitted by the User for order purposes belong to the User. The Company shall not reproduce, distribute, display, or provide such content to third parties for any purpose other than order fulfillment.
- ③Copyrights to reviews, testimonials, comments, and other posts created by the User on the Store belong to the User. However, the Company may use such content free of charge within and outside the Store for the purposes of service operation and promotion. The Company shall not alter such content in a manner contrary to the original author's intent.
- ④The User shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use information subject to the Store's intellectual property rights for commercial purposes, or allow third parties to do so, without the Store's prior consent.
Article 24 (Dispute Resolution)
- ①The Store shall establish and operate a damage compensation mechanism to address legitimate complaints or concerns raised by Users.
- ②The Store shall prioritize the handling of complaints and opinions submitted by Users. However, if prompt resolution is not feasible, the Store shall immediately notify the User of the reasons and the expected processing schedule.
- ③For e-commerce disputes between the Store and Users, if the User files a claim for damage relief, the matter may be referred to a dispute mediation body designated by the Fair Trade Commission or a provincial governor.
Article 25 (Jurisdiction and Governing Law)
- ①Any lawsuit regarding disputes between the Store and Users shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Store's principal office.
- ②Korean law shall apply to e-commerce litigation between the Store and Users.
Article 26 (Restrictions on Use of Goods and Disclaimer)
- ①All Goods provided through the Store are commercial printed materials intended for promotional and exhibition purposes.
- ②The Goods shall not be used for medical purposes, food consumption, direct skin application, or any other purpose involving direct contact with the human body. The Company shall not be liable for any incidents arising from such prohibited use.
- ③If the User violates Paragraph 2 and resells or distributes the Goods to a third party resulting in an incident, all legal liability shall rest with the User.
Article 27 (Force Majeure)
- ①The Company shall not be liable if it is unable to provide the Service or delivery is delayed due to external factors beyond the Company's control, including but not limited to natural disasters, pandemics, war, terrorism, strikes, government orders, logistics disruptions, and sudden interruptions in the supply of raw materials.
- ②If such an event occurs, the Company shall promptly notify Users and may suspend the performance of its contractual obligations until the situation is resolved. Claims for damages by Users based on delivery delays during such period shall not be accepted.
- ③For custom-made products for which production has already been completed, payment cancellation on grounds of a force majeure event shall not be permitted.
Article 28 (Multilingual Service and Governing Language)
- ①These Terms may be translated into and provided in languages other than Korean for the convenience of Users.
- ②In the event of any discrepancy or conflict in interpretation between the translated version and the Korean original, the Korean original shall prevail as the definitive legal text.
Supplementary Provision
These Terms shall take effect on April 13, 2025.
