This page provides a summary of the FORPLI refund policy. The Terms of Service (Articles 15, 16, and 17) shall prevail in case of any legal interpretation.
1. Refund Principles
All products are custom-made to order. As a general rule, refunds for a simple change of mind are not permitted. Refunds apply only in the following two cases:
(1) Order cancellation before design confirmation
(2) Refunds due to Company-attributable defects, including printing errors (within 7 days of receipt)
2. Refund Schedule by Stage (Terms of Service, Article 17(6))
Refund requests submitted after design confirmation must be made through Customer Support or by telephone. Eligibility and refund amount are determined based on the work progress status at the time the Company receives the request.
①Before Design Confirmation : Full refund
②After Design Confirmation or During Production : Refund calculated by the Company based on work progress status
③After Production Completion, Before Shipment : Product cost non-refundable (shipping cost only)
④After Shipment (Company-Attributable Defect) : Customer Support within 7 days of receipt
⑤Incidents Caused by Data Errors : User responsibility (no refund)
3. Refund Processing by Payment Method (Terms of Service, Article 17(5))
· Card payment (domestic or foreign issued) → Refund to original payment card
· KRW bank transfer or virtual account deposit → Refund to the depositor's own account
· Foreign Currency Payment (SWIFT remittance) → Refund as Points (valued in KRW)
For payments made by foreign currency remittance, refunds are issued as Points in compliance with the Foreign Exchange Transactions Act and anti-money laundering regulations.
